Taxes may apply to imported goods/services and are subject to national laws.Please read Shipment Policy to learn more.

7-10 business days.
Be aware that during and after sale periods it takes longer to process and ship your order.
Your order will be shipped the following business day. If you place your order during the weekend, the order will be shipped the following monday. You will receive a tracking email, as soon as your package has been shipped.
Please be aware that public Holidays can affect the shipping time, and cause a delay.
OOAK reserves the right to cancel an order should the item be out of stock.

For all other personal reasons requiring a return, the buyer is responsible for return shipping costs and international customs fees. These fees will be communicated to you after contacting our staff.

Before returning an item, please contact our customer service at  info@theooak.com with your request. Provide your order number and the reason for the return, and include a clear picture of the product.Our team will issue a return authorization and provide detailed instructions on how to send the item back to us.

1.Avoid Frequent Touching

• Human skin and sweat may leave oil and dirt, affecting the shine of the jewelry. Therefore, try to avoid frequently touching the surface of the jewelry.

2.Remove When Necessary

• When doing housework, applying makeup, spraying perfume, or engaging in other activities that may expose the jewelry to chemicals, it should be removed to prevent chemical corrosion of gems or metals.
• Jewelry should also be removed during activities such as swimming, hot spring bathing, or saunas, as high temperatures may cause deformation or damage

3.Store Separately

• Jewelry should be stored in an independent jewelry box to avoid mutual friction or collision damage. Chain jewelry should be buckled and laid flat to prevent tangling.
• At the same time, avoid storing jewelry in high-temperature, humid, or sunlit environments to prevent metal discoloration or gemstone expansion and deformation

Gold plating is a process where a thin layer of gold is bonded onto a base metal. The metal used for the production of our jewelry is sterling silver.It is the best plating you can offer your silver based jewellery.

Wearing sterling silver jewelry in water depends on the specific piece and your intentions. Generally, it’s safe to wear sterling silver jewelry in water because it is relatively durable and can handle occasional exposure to water without significant harm.

However, for the long-term preservation of your silver jewellery, it’s recommended to minimize prolonged exposure to water, especially in situations involving chlorine (e.g., swimming pools) or saltwater (e.g., ocean). These elements can contribute to tarnishing and accelerate wear over time. If you plan to frequently wear jewelry in water, you might consider opting for solid gold pieces, as they tend to be more resistant to tarnish and water-related effects.

 Like all sterling silver jewelry, our pieces will tarnish over time due to exposure to elements like air, water and moisture. That tarnishing is an inevitable process for all silver jewellery, but if you take good care of your pieces, they will last for years to come. Regular care, such as professional cleaning and proper storage, can help maintain its shine and brilliance.